Responsible Gaming
Gambling Should Be Entertainment
At Cocoa Casino, we believe that gambling should only ever be viewed as entertainment, similar to going to the cinema or the theatre. It should never be considered a way to earn money or solve financial problems. The odds are always in favour of the house, and you should only gamble with money you can afford to lose.
Age Verification
You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher, to use Cocoa Casino. In Great Britain, the legal age for gambling is 18. We take age verification seriously and reserve the right to request proof of identity and age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:
- Gambling with money needed for essentials like rent, bills, or food
- Chasing losses by gambling more to try to win back money
- Hiding gambling activity or lying about how much you gamble
- Feeling anxious or irritable when not gambling
- Unable to stick to predetermined spending limits
- Neglecting family, friends, work, or hobbies due to gambling
- Borrowing money to fund gambling
- Experiencing mood swings linked to gambling wins and losses
- Attempting to cut down or stop gambling without success
- Using gambling to escape from problems or difficult emotions
Self-Help Tools Available
Cocoa Casino offers a range of tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a session
- Reality Checks: Receive regular reminders during play sessions about how long you have been gambling and how much you have wagered
- Session Timers: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
- Account Pause: Freeze your account for a period of time without closing it permanently
These tools are available in your account settings. We encourage you to use them regularly to manage your gambling responsibly.
Support Organisations
If you or someone you know needs help with problem gambling, the following organisations offer free, confidential support:
United Kingdom
- GamCare – Free information and support for problem gambling
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free, confidential) - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Allows you to self-exclude from all online gambling operators in Great Britain simultaneously - Gamblers Anonymous – Support groups and peer help
Website: www.gamblersanonymous.org.uk
International Support
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Need Help?
If you believe you may have a problem with gambling, please reach out for support immediately. There is no shame in asking for help, and a range of free, confidential services are available to assist you.
Do not hesitate to contact one of the organisations listed above or speak to someone you trust about your concerns.